At Markens Jewelers, we transform a special purchase into a lifelong relationship. Our valued customers are provided with a variety services to assure your jewelry remains as pristine as the day it was purchased. Our jewelers are located in our on-site workshops completing your jewelry repairs on premise. With over 30 years of experience, we offer the following services:
- Jewelry repair
- Jewelry restoration
- Complete jewelry spa service
- Diamond setting
- Custom designs
- Pearl restringing
- Watch battery replacement
Watch resizing and polishing
Buying and Selling: We offer competitive and fair values for your unwanted certified diamonds, gold, colored stone jewelry and watches. We are ready to compensate our customers at their earliest convenience, please speak to a store representative for full details.
Returns and Exchanges: You may return your product in its original condition in the respective box, all warranty cards, certificates and receipts for a refund or exchange within 10 days, (Except Pandora) Alex & Ani merchandise must have the original item tag attached. The Pandora return policy is within 30 days of purchase. All items must be in original saleable condition. Items that have been altered, special ordered or special priced items are final sale.
Special orders are not returnable or exchangeable. Special orders are defined as any non-inventory purchase or any stock item custom made or altered at the client’s request (i.e. sizing, engraving)
Cash/Debit card refunds over $200.00 (except Pandora) will be issued from our corporate check. Pandora merchandise returns over $25.00 will be issued by corporate check. Please allow 14 days.
Layaway Layaway accounts are set up with an initial deposit. Within 10 days of the initial deposit, the layaway may be cancelled for a refund. The maximum layaway term is 6 months and monthly payments are required. If payments are not maintained, the layaway will be canceled and item(s) will be returned to stock. A store credit will be issued.
Jewelry and Watch Repairs Repairs are warranted for 90 days of delivery unless otherwise designated. Problems resulting from inherent flaw, abusive or excessive wear, customer negligence or accidental damage are not covered. When installing a new battery, (Markens)(Cambridge) cannot guarantee the manufacturer’s water resistance of any watch without performing our pressurized water test service.
Service and Cleaning Markens Jewelers offers lifetime free jewelry cleaning and inspection. We recommend getting your jewelry inspected every 6 months.
Diamond 100% Trade-up When purchasing your diamond at Markens Jewelers you are entitled to our 100% trade-up policy. You may use your diamond purchase to trade up towards any of our diamond merchandise. The minimum trade up item must equal 1.75 times the original purchase price less sales tax paid on the initial purchase. Trade in item must be in saleable condition, normal wear excluded. Please see store associates for more details.
Diamond Replacement Guaranty When purchasing your diamond at Markens Jewelers, we guarantee the replacement of any diamonds in the item purchased, (except center diamonds). If any diamonds should fall out (except center diamonds) due to normal wear we will replace the diamond at no cost. Your responsibility will be for the labor cost to reset the lost diamond. We have available a service plan which will cover the cost of the reset labor in addition to other repair services. See store associates for more details.
Our aim is your satisfaction. Your comments are important to us. Please call our main office at 516-877-1963 Extension 105 or email us at firstname.lastname@example.org with your comments.